In order to prevent sellers from selling fakes, affecting market order and ruining the buyer’s shopping experience, Amazon asks sellers for supplier invoices more frequently than ever before. So what do sellers need to pay attention to in this detail? details as follows:
Under what circumstances will Amazon ask you to provide a supplier invoice?
Amazon asks the seller for a supplier invoice when:
1. A buyer or seller complains about your sale of counterfeit goods;
2, there are complaints alleging that your product quality is not good;
3. There are complaints indicating that there is a problem with your product status, such as “filling in the old”;
4. A complaint indicates that your product does not match the description;
5, the product has security risks.
Usually Amazon will send the seller the following message: “Because the buyer disagrees with the products they ordered from you, the status or actual status of these products does not match the description you have in listing (the product description is at the end of the message), we removed Some of your products are listed. You are now required to provide a copy of all invoices or receipts from the product supplier in the past 365 days. In addition, you will need to provide the supplier’s contact information, including name, phone number, address and website.”
Amazon also tried to ask the seller for product invoices and supplier certifications before the goods were sold, killing the problem product in the cradle. This is a bold new move that will be a nightmare for the delivery sellers on Amazon, because they have no invoices until they actually complete the sale.
Will Amazon accept the invoice you gave?
Don’t give investigators an opportunity to reject your invoice or suspect the legality of the supplier. Before sending the invoice to Amazon, please confirm the following:
1. Invoices with a billing time of no more than one year
Record the time you purchased your inventory. If you have Amazon’s “old inventory” in the FBA, you need to clear it before the storage period reaches 1 year, because once you purchase the product for more than 1 year, you receive “unreal”. Complaint, you cannot pass the invoice certificate, because Amazon does not accept invoices that are more than one year invoiced.
And if this continues, Amazon may suspend your sales.
2, to ensure that the invoice attachment is clear and easy to read
The attachments you submit must be professional enough and legible. Specifically, the logo on the invoice should be photographed or scanned clearly, and the color should be the same as that on the supplier or brand website. If the logo looks like a filter is added or the position is moved, Amazon may suspect that the file has been processed and is not true.
Again, make sure that the line-to-row position is reasonable, otherwise Amazon may suspect that you have re-edited the text or numbers in it.
3. Don’t send handwritten invoices to Amazon
If the invoice sent by your supplier is handwritten, Amazon will not buy it. Find a new supplier, or tell your old supplier that you need them to provide a printed invoice.
4, provide supplier links
Amazon requires suppliers to add their own website links to their invoices, and Amazon can also verify through their website when the supplier’s mail cannot be verified.
5, all addresses match exactly
Be careful to keep the information in sync with the supplier. The address on the invoice is exactly the same as the address you filled in the Seller Center. Once inconsistent, Amazon will mercilessly reject your invoice.
In addition, the supplier address must match the address on its website, otherwise Amazon will reject the invoice on the grounds of “unverifiable”.
6, have a professional website
Make sure your supplier has a professional website where the investigator does not have an “under construction” logo or is redirected to a unified landing page to ensure that the investigator can find all of the supplier’s information.
If your provider does not exist on the Internet, Amazon will customize it to be an illegal business and send you “unverifiable” information. So you need to re-filter your own point suppliers and remove those suppliers that don’t have a website from your supply chain.
7, match sales
The quantity of purchased products stated on the invoice must be greater than or equal to the sales of the product you are on Amazon.
If your sales exceed the quantity shown on the invoice, Amazon will reject the invoice and will not allow you to publish the ASIN again. To be on the safe side, be sure to provide sufficient invoices to ensure that the purchases match at least your sales within 90 days.
“Are will Amazon contact my supplier directly?”
The answer is: Yes. Amazon’s investigators will find out if your supplier is legal by emailing, calling, or surfing the Internet. In most cases, they will pick up the phone and try to talk to your supplier. This means that you need to provide Amazon with direct and accurate contact information to ensure that investigators are more aware of your suppliers.
“What if I don’t have an invoice for Amazon?”
If you don’t have an invoice, you can’t prove yourself, so you won’t be able to publish the product for a long time in the future, and Amazon may question the authenticity of your other products.
How to solve this problem on behalf of the seller on Amazon?
The seller of the delivery seller cannot obtain the invoice from the supplier before the product is sold. If you encounter an Amazon request for an invoice, you can only say that you are really unlucky.
“Amazon will not ask for free invoices from free brand sellers.”
Many private label sellers will fall into such a misunderstanding: “I am a self-owned brand seller, I produce the product myself, Amazon will not ask me for an invoice for verification,” but this is not the case.
At present, Amazon has received a lot of fake complaints, these products are from their own brands, and some only one company produces and sells the product. Sellers should note that Amazon’s automated tools do not distinguish between private brands and regular products. It only crawls user complaints listings and marks them. Investigators still need to get certification files from you to recover your listing.
Therefore, as a private label seller, you may have reached a production agreement with a manufacturer. Please confirm that the manufacturer has legal documents to prove the legality of your product.
What happens if the seller fakes the invoice?
If you try to forge an invoice and be discovered by Amazon, then you will be permanently banned from selling. Amazon’s investigators have received special training to easily identify files that have been altered.
If you do, and the related products are still sold on Amazon, it is recommended that you quickly delete the relevant listing, because Amazon may ask you for documentation at any time. Once discovered, your long-running account will be destroyed and very It is difficult to ask Amazon to recover.